AI-Powered Automation

Agents built for Workplace productivity

Sysintegra’s Agentic AI suite delivers Now Assist Agents that automate critical ServiceNow workflows. The Agentic AI suite delivers autonomous workflow capabilities across ITSM, HR Service Delivery, and Customer Service Management.

AI Solutions

Free AI Agents for ServiceNow users

Sysintegra’s AI agents leverage ServiceNow’s AI Agent Studio to identify inefficiencies, automate assignments, and improve resource allocation without manual intervention.

Our Agentic AI suite delivers three free Now Assist AI Agents for: 

License Optimiser

ServiceNow licence optimisation

SDM's Buddy

Incident management

Desk Scout

Workplace services

License Optimiser

How does License Optimiser automate user management?

License Optimiser leverages AI to manage user inactivity in ServiceNow, optimising resource allocation and licence usage. The application identifies users inactive for 30+ days, reassigns their tasks to active users, and deactivates accounts efficiently reducing licence costs.

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SDM's Buddy

How does SDM's Buddy optimise incident triage?

SDM's Buddy enables AI-driven incident triage and assignment for Service Delivery Managers.
It retrieves unresolved incidents, analyses similar past incidents, evaluates resolver availability, and automates incident assignment to the most appropriate resolver group or individual.

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Desk Scout

What workplace services does Desk Scout automate?

Desk Scout features three AI agents that assist Workplace Users in booking transportation rides to their office or residence, as well as reserving spaces. The application streamlines workplace employee service requests through conversational AI interfaces.

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Ready to use Agentic AI solutions?

Built on ServiceNow's AI Control Tower framework, these agents provide centralised governance, model lifecycle management, and policy enforcement. Organisations deploying Agentic AI gain autonomous task completion, intelligent decision-making, and workflow optimisation while maintaining audit trails, ethical AI compliance, and responsible automation practices aligned with Australia's emerging AI governance standards.

Autonomous Operation

AI agents completing tasks without human intervention

Governed Deployment

AI Control Tower integration for responsible AI

Measurable ROI

30-40% productivity improvements in automated workflows

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Frequently Asked Questions

Agentic AI FAQs

Now Assist Agents are autonomous AI applications built using ServiceNow's AI Agent Studio that perform complex workflows requiring decision-making and context awareness. Unlike traditional automation (which follows rigid rules), Now Assist Agents analyse data, evaluate conditions, and adapt their actions based on real-time information such as user availability or historical incident patterns.

Yes, applications with AI features consume Assists as specified by Sysintegra. Assists consumed are deducted against the total number available to the customer at the account level during execution. Customers should review the estimated Assist consumption before deploying these agents to ensure adequate entitlement through their ServiceNow subscription.

Sysintegra's Agentic AI applications require ServiceNow Yokohama Patch 2 or later. Organisations need Pro Plus or Enterprise Plus licensing to access Now Assist capabilities. Desk Scout requires one custom table, whilst SDM's Buddy requires zero custom tables. Licence Optimiser's custom table requirements should be confirmed with Sysintegra.

hese are scoped applications designed for specific use cases (licence optimisation, incident management, workplace services). Organisations requiring custom AI agents for unique workflows can engage Sysintegra's implementation services to develop tailored Now Assist Agents using ServiceNow's AI Agent Studio and the organisation's specific business rules and data.

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