ServiceNow implementations that accelerate business

Sysintegra is the largest ServiceNow Pure Play Partner in Australia & New Zealand specialising in AI-powered service management for enterprise, government, and regulated organisations. 

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Trusted Partner across Australia & New Zealand

ServiceNow Pure Play Partner of Choice

We provide consulting, implementation, and managed expert services that transform ServiceNow platforms into strategic business accelerators. We deliver faster implementations and time to value than big consultancy firms through specialised expertise in government, healthcare, education, utilities, financial services, and regulated enterprises and agile methodology. 

Project Implementations 
Mainline ServiceNow Certifications  
Certified AI Specialists
Customer Satisfaction Score 
Comprehensive ServiceNow Services

From Strategy to ongoing Optimisation: Complete ServiceNow Lifecycle Support

Whether you're evaluating ServiceNow AI capabilities, implementing platform upgrades, or optimising existing instances and workflows, Sysintegra provides the expertise, customer success, and proven methodology to achieve measurable outcomes. Our unique 'Listen-Strategise-Visualise-Deliver-Nurture methodology ensures alignment between technology and business objectives at every stage.

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Now Assist AI Implementation

Deploy ServiceNow AI with governance and visibility.

With only 33% of Australian organisations possessing a clear AI vision and 63% facing critical talent shortages. Sysintegra Now Assist AI solutions deliver more than technical configuration.

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Overcome Deployment Barriers

Choose our out-of-the-box solutions and agent library for cost-effective and value-driven AI deployments.

Enhance
Adopt AI technology effectively

Manage the AI implementation process and optimise deployments using the Now Assist by ServiceNow.

Control
Visibility with ServiceNow AI Control Tower

Govern and manage the risk of AI agents and tools in a controlled environment with AI Control Tower.

ServiceNow Services 

Tailored Solutions for every stage of your ServiceNow journey

Our services align with your ServiceNow journey stage: strategic consulting for planning, proven implementation for deployment, and managed expert services for ongoing optimisation and support. 

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Consultation Services

Strategic Advisory & Assessment

  • Now Assist readiness assessment and AI governance design
  • Platform Health Checks identifying technical debt and optimisation opportunities
  • UX audits improving Employee Centre adoption (average 60% self-service rates achieved)
  • Licence reviews reducing costs through tier optimisation

Implementation Services

Deployment, Configuration & Development 

  • Now Assist Launchpad: 8-week AI implementation delivering rapid ROI 
  • Employee Centre UX: design driving adoption 
  • Legacy ITSM migrations: from BMC Remedy, Remedyforce, Cherwell to ServiceNow 
  • Custom application development: maintaining upgrade compatibility and agility 

Managed Expert Services

Ongoing Optimisation & Support 

  • Platform administration: maintaining instance health, security, and performance 
  • Upgrade management: quarterly ServiceNow release testing and deployment 
  • Resource as a Service: flexible access to certified administrators, developers, architects 
  • Continuous optimisation: monitoring and activating underutilised features (30-40% feature utilisation gains) 

Products & Solutions

ServiceNow-Native Innovations 

  • ZertID: consolidated Identity and Access Management (IAM, IGA, PAM) product suite within ServiceNow 
  • DataMask: Apps in ServiceNow Store with data privacy and compliance capabilities 
  • Agentic AI: agents and capabilities for autonomous workflows across ITSM, HR, Customer Service 
  • AI Control Tower solutions: centralised governance for responsible AI deployment 
Client Success 

What our Customers say about Sysintegra 

Our 4.8+ out of 5 customer satisfaction score reflects partnership commitment. These testimonials demonstrate how our methodology delivers measurable outcomes for Australian & New Zealand organisations. 

  • Customer-Focused. Easy to Deal With

    Sysintegra was customer-focused and easy to deal with. They understood our requirements and delivered a solution that met our needs
    Head of IT
    Large Legal Services Firm

  • Delivered On Time and On Budget

    Sysintegra delivered our ServiceNow implementation on time and on budget. Their expertise and methodology ensured a smooth deployment.
    IT Director
    Healthcare Provide

  • Exceptional Support and Knowledge

    The team provided exceptional support and knowledge transfer. Their ongoing managed services keep our platform performing optimally.
    Service Desk Manager
    Telecomms Provider
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Ready to transform your ServiceNow platform?

Speak with our ServiceNow experts about your specific requirements. Whether implementing Now Assist AI, migrating platforms, or optimising existing instances, Sysintegra provide tailored guidance for measurable outcomes. 

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Frequently Asked Questions

About Sysintegra FAQs

Sysintegra is the largest Pure-play ServiceNow Partner in Australia and New Zealand with 14+ years specialisation. Our 200+ certifications, 250+ implementations, and 4.78/5 CSAT score demonstrate expertise in government, healthcare, and regulated enterprise sectors.

Our Listen-Strategise-Visualise-Deliver-Nurture methodology ensures client needs drive implementation decisions. This phased approach provides stakeholder workshops, prototyping, agile deployment, and ongoing optimisation with clear governance and measurable business outcomes. 

 Implementation timelines vary based on scope and complexity. Our Now Assist Launchpad delivers production-ready AI in 8 weeks. Full ITSM implementations typically range from 12-20 weeks. Complex enterprise deployments may require 6-12 months for complete platform configuration. 

Yes. Our Managed Expert Services provide ongoing platform administration, upgrade management, technical support, and continuous optimisation. Options include dedicated administrators, flexible Resource as a Service, and strategic advisory for platform evolution. 

We specialise in government, healthcare, education, financial services, utilities, mining, and energy sectors. Our expertise addresses complex compliance requirements including data sovereignty, APRA CPS 234, Essential Eight, and industry-specific regulatory standards. 

Yes. We migrate organisations from legacy ITSM platforms (BMC Remedy, Remedyforce, Cherwell) to ServiceNow. Our migration approach includes data mapping, workflow translation, integration reconfiguration, and comprehensive testing for operational continuity. 

  • hello@sysintegra.com
  • +61 1800 99 24 98