New Remedy 20.19.01 Service Management
BMC Remedy 20.19 is a revolutionary digital enterprise management platform, purpose built for mobile use. Its outstanding user experience (UX) increases accessibility, reduces the complexity of sophisticated IT systems, and boosts productivity across entire organisations.
Powerful analytics, built in templates, and live actionable insights make Remedy 20 one of the most efficient and intuitive solutions on the market. It can be hosted from in-house data centres or the BMC cloud, is fully compatible with Apple® iOS®, Google® Android™, and HTML5, and utilises device capabilities including Apple® Siri®, GPS, and built-in cameras, making for a truly flexible and innovative working environment.
- Service desk in your pocket: Whether at the service desk or on site, your team can monitor and maintain your IT systems with the same degree of efficiency via Remedy 20’s powerful mobile platform.
- Outstanding user-centric experience: Remedy 20 provides a truly personalised experience, with the platform built around roles rather than modules. Only relevant information is presented to users saving lots of time and effort.
- Powerful analytics: Brand new customisable dashboards and smart reports allow you to explore vast amounts of data and gain actionable insights.
- Intuitive self-service: Take control of every element of your IT system. Remedy 20’s convenient mobile app allows you to log incidents, check and request services, reserve rooms and download programs with ease.
- Collaboration: Pool knowledge by creating articles and sharing best practice. Context aware searches allow users to find valuable information instantly.