Platform Solutions 

What ServiceNow services are offered by Sysintegra?

Sysintegra provides ServiceNow consulting, implementation and build services for enterprise, government, and regulated organisations, across Australia & New Zealand.

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Comprehensive ServiceNow Services

How are Sysintegra services structured to support organisational needs?

Sysintegra provides ServiceNow consulting and implementation services for enterprise, government, and regulated organisations, encompassing strategy, roadmap, design, configuration, and go-live. Sysintegra structures ServiceNow services around where you are in your ServiceNow journey. 

When you need clarity before making ServiceNow investments. 

Consulting services help organisations develop winning ServiceNow strategies, evaluate platform readiness, and make informed decisions about capabilities, licensing, and implementation approaches. 

  • Now Assist Advisory:  
    AI strategy, readiness assessment, governance framework design, and implementation planning 
  • UX Audits: 
    Employee Centre design evaluation, adoption optimisation, accessibility compliance 
  • ESM Strategy: 
    Enterprise service management expansion planning beyond ITSM 
  • ServiceNow Health Checks: 
    Platform performance audits, configuration quality review, technical debt identification 
  • Licence Reviews:  
    Requirements assessment, Cost optimisation, compliance validation, tier recommendation 
  • Security Operations Consulting: 
    Vulnerability management, compliance framework implementation 

Ideal for : Executives and transformation leads evaluating ServiceNow investments, planning AI deployments, or optimising existing platforms. 

When you’re ready to build and deploy ServiceNow solutions.

Implementation services execute ServiceNow deployments using our proven ‘Listen-Strategise-Visualise-Deliver-Nurture’ methodology, ensuring alignment between technology and business objectives.

  • Now Assist Launchpad:  
    8-week AI implementation for rapid Return On Investment  
  • Employee Centre UX Design: 
    Branded portal development driving adoption 
  • Custom Application Development: 
    App Engine development and bespoke applications on ServiceNow platform
  • Now Assist Elevate: 
    Enterprise-wide AI scaling with governance 
  • Legacy ITSM Migration:  
    Transition from BMC Remedy, Remedyforce, Cherwell to ServiceNow
  • ServiceNow Integration Development: 
    Connecting enterprise systems via Integration Hub

Ideal for : Project managers, solution architects, and delivery teams executing ServiceNow deployments, migrations, or major enhancements. 

When you need platform excellence and flexible expertise

Managed Expert Services provide ongoing platform administration, proactive optimisation, and flexible access to specialised ServiceNow expertise without permanent hiring commitments.

  • Platform Administration:  
    Daily monitoring, user management, security, performance optimisation.
  • Resource as a Service: 
    Flexible access to certified administrators, developers, architects.
  • Health Monitoring: 
    Proactive issue detection, performance trending, capacity planning.
  • Upgrade Management: 
    Quarterly ServiceNow release testing, remediation, deployment.
  • Continuous Optimisation:  
    Feature adoption, automation identification, workflow refinement.
  • Knowledge Transfer: 
    Capability building, training, transition to internal teams.

Ideal for : IT operations managers, service desk leads, and resource-constrained teams requiring ongoing platform support and strategic optimisation.

Which Sysintegra service is right for your organisation? 

Your Situation
Recommended Service 
Why

Evaluating ServiceNow AI capabilities 

Consulting: Now Assist Advisory 

Assess readiness, identify use cases, design governance 

Platform performing poorly or low adoption 

Consulting: Health Check + UX Audit 

Diagnose technical and usability issues 

Ready to implement Now Assist 

Implementation: Now Assist Launchpad 

8-week rapid deployment delivering measurable gains 

Migrating from BMC Remedy or Remedyforce 

Implementation: Legacy ITSM Migration 

Structured transition minimising disruption 

Platform live but lacking expertise 

Managed Expert Services: Resource as a Service 

Flexible certified consultants without hiring 

Requiring ongoing optimisation 

Managed Expert Services: Platform Administration 

Sustained health, proactive improvements 

Quarterly upgrades creating strain 

Managed Expert Services: Upgrade Management 

Comprehensive testing, remediation, deployment 

How does Sysintegra’s Methodology ensure successful service delivery? 

Phase Purpose Application Across Services
Consulting Implementation Services
Listen Understand current state and objectives Stakeholder discovery Requirements Environment familiarisation
Strategise Develop tailored roadmap Recommendations Project planning Optimisation roadmap
Visualise Create prototypes for validation Assessment reports Working prototypes Improvement demonstrations
Deliver Execute using agile methods Documentation Configuration and deployment Optimisation implementation
Nurture Provide ongoing support Post-engagement advisory Post-launch support Continuous optimisation
Our difference 

What makes Sysintegra different from other providers?

ServiceNow Pure Play Partner of choice

Achieved Elite Partner status in record time through specialised expertise in regulated industries. 

Australia & NZ market expertise

Deep understanding of local challenges, AI maturity gaps, talent shortages, service delivery crises, enables regionally relevant solutions. 

Proven track record

250+ implementations, 4.8+ out of 5 customer satisfaction score, 14+ years of ServiceNow specialisation demonstrate consistent excellence. 

Business outcome focus 

We prioritise measurable results over technical feature counts. 

Knowledge transfer emphasis

All engagements include capability building, documentation, training, and mentoring, to develop internal expertise. 

Flexible engagement models

Fixed-price implementations to monthly retainers to flexible resource augmentation match client needs. 

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Ready to transform your ServiceNow platform?

Whether you need strategic clarity, platform implementation, or ongoing optimisation, Sysintegra’s comprehensive service portfolio provides the expertise and proven methodology to achieve your ServiceNow objectives.

1
Explore detailed service pages:

Consultation Services 
Strategy, advisory, and assessment 
Implementation Services
Deployment, configuration, and development
Managed Expert Services
Ongoing optimisation and support

2
Schedule a discovery session:

Contact us for a complimentary situation discovery session to discuss your needs and receive tailored service recommendations.

3
Request a Proposal:

Brief us to provide detailed RFP, tender response, service descriptions, engagement models, and more.

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Frequently Asked Questions

Sysintegra Services FAQs

Start with your current situation: (1) Evaluating options or need clarity: begin with Consulting Services to inform decisions; (2) Approved budget and clear objectives: proceed to Implementation Services; (3) Platform live but struggling: engage Managed Expert Services. We provide complimentary scoping sessions to recommend the right starting point.

Yes. Common combinations: (1) Consulting → Implementation: develop strategy, then execute; (2) Implementation → Managed Services: deploy platform, then transition to ongoing support; (3) Managed Services + Project Work: maintain base platform while executing periodic enhancements.

We serve clients across Australia and New Zealand from Sydney, Melbourne and Brisbane offices, with consultants in Auckland, Perth, Adelaide, Canberra. Most services are delivered remotely, with on-site presence available for key milestones.

Our pricing reflects specialist positioning: (1) Consulting: typically 10-20% premium to generalists but delivering deeper insights; (2) Implementation: competitive with Elite Partners, often 15-25% lower than Big 4 firms; (3) Managed Services: typically 20-30% more cost-effective than permanent hiring when factoring in recruitment and benefits.

Deepest expertise in regulated industries: Government, Education, Healthcare, Financial Services, Utilities & Energy, Telecommunications. We also serve professional services, retail, manufacturing, and technology organisations.

Typical timelines: (1) Consulting: 1-2 weeks; (2) Implementation: 2-4 weeks; (3) Managed Services: 1-2 weeks; (4) Urgent support: 48-72 hours. Resource availability may extend timelines during peak periods.

  • hello@sysintegra.com
  • +61 1800 99 24 98