Identity Management

How does ZertID address identity governance?

ZertID consolidates Identity and Access Management (IAM), Identity Governance and Administration (IGA), and Privileged Access Management (PAM) capabilities within your ServiceNow instance. This integrated approach eliminates the cost and complexity of standalone identity tools while strengthening access controls.

IDM made easy

ServiceNow Native

ZertID: Built natively on the ServiceNow platform.

ZertID provides policy-based access provisioning, staff and contractor lifecycle automation, Segregation of Duties (SOD) enforcement, orphan account risk mitigation, AI-powered role suggestions, and user access reviews.
For privileged access, ZertID delivers privilege elevation, session management, recording and auditing, account discovery, and built-in key vault functionality.

Identity Lifecycle Management

How does ZertID automate staff and contractor access provisioning?

ZertID Advanced Role Management automates the complete identity lifecycle from onboarding through offboarding. Policy-based provisioning ensures staff and contractors receive appropriate access based on role and attributes. AI-powered role suggestions accelerate provisioning decisions. 

  • Just-in-time session management 
  • Temporary privilege elevation 
  • Full recording and auditing
Identity Governance and Administration 

Why does ZertID IAM reduce IGA complexity compared to other solutions? 

Traditional IGA solutions introduce significant integration overhead and operational complexity. ZertID IAM operates natively within ServiceNow, eliminating data synchronisation challenges and reducing total cost of ownership. All are managed through familiar ServiceNow workflows: 

  • User Access Reviews 
  • Orphan account detection 
  • Segregation of Duties policies
Privileged Access Management

How does ZertID deliver enterprise-grade PAM? 

ZertID provides Privileged Access Management capabilities directly within ServiceNow, eliminating the need for standalone PAM infrastructure. Built-in Key Vault securely stores credentials. Privilege elevation requests are managed through ServiceNow workflows for visibility across privileged accounts with: 

  • Comprehensive session recording 
  • Auditing 
  • Account discovery 

Consolidated IDM

Reduce complexity. Enable people.

Organisations select ZertID to consolidate identity management within ServiceNow, reducing tool sprawl and operational complexity. The native platform integration enables rapid deployment, seamless workflows with ITSM and HR processes, and consistent governance across all access types.

Available in the ServiceNow store, ZertID helps organisations achieve compliance requirements including SOD enforcement, privileged access control, and comprehensive audit trails.

Get Started

Ready for enterprise Identity Governance within your ServiceNow instance?

ZertID eliminates the cost and complexity of traditional identity platforms while delivering enterprise-grade IAM, IGA, and PAM capabilities natively within ServiceNow.  Australian organisations trust ZertID for identity governance that integrates seamlessly with existing ServiceNow investments, reducing operational overhead and accelerating compliance.

Frequently Asked Questions

About ZertID FAQs

ZertID is natively integrated with ServiceNow and can rapidly integrate with other enterprise systems through ServiceNow’s integration framework. This native approach eliminates the synchronisation challenges common with traditional identity platforms.

ZertID delivers rapid time to value through its native ServiceNow integration and low-code/no-code configuration approach. Organisations avoid the lengthy implementation cycles typical of standalone identity platforms that require complex integrations and data mapping.

ZertID serves government agencies, healthcare providers, financial services, and regulated enterprises where compliance requirements demand strong identity controls. The native ServiceNow integration aligns with organisations already using ServiceNow for ITSM or enterprise workflows.

Yes, ZertID leverages Generative AI and robotic process automation for AI-powered role suggestions, automated policy recommendations, and intelligent access review workflows. This reduces manual effort in identity governance while maintaining compliance requirements.

  • hello@sysintegra.com
  • +61 1800 99 24 98