Human-led agentic engineering for ServiceNow teams
A supervised team of specialist AI agents that builds on the Now Platform to your standards.
Your senior engineer stays in charge. Your data stays where your contract says it should.
Sense · Engineer · Act · Learn
Every run ends with a human decision, and every decision feeds the next run.
Sense
Agents read the instance, the backlog and the existing patterns before anything is written.
Engineer
Design, build and test against your standards, not a generic best practice sheet.
Human Gate
Act
Work is staged for review. A senior engineer approves before anything moves forward.
Your ServiceNow SME Approves
Learn
Every accepted and rejected change tightens the next build on your instance.
The Agent Team
A specialist team of AI agents, working alongside your developers
Each agent owns one discipline and hands off to the next. A senior engineer on your side supervises the whole team and owns whatever ships.
Each agent has a personality, just like the Aussie birds that characterise them. They are team players who support and complement each other, and collaborate with you as an extension of your team.
Tidewing draws inspiration from
the Brahminy Kite. ♡
This remarkable bird is native to both Australia and the Indian subcontinent, just like the backgrounds of much of our team.
A coastal raptor often seen over shorelines and wetlands, it thrives where land meets tide. A perfect match for the name Tidewing.
It soars high, hunts with focus and looks after its young, just like how we work, build and support each other.
A senior ServiceNow engineer supervises every run
Strategic
Disciplined
Decisive
Osprey, the Architect
Decides where the work belongs before anyone builds it. Scoped or global, extend a table or create one. Checks it against CSDM and the patterns already in your instance.
Inquisitive
Communicative
Connective
Lori, the BA
Turns half a sentence in a ticket into stories a developer and a tester can both work from, with the edge cases nobody mentioned and the questions that go back to the requester.
Inventive
Persistent
Craft-focused
Cocky, the Coder
Reads the instance before it writes. Naming, scoping, error handling, logging. Output should look like your team built it, not like it arrived from someone else's project.
Exploratory
Methodical
Dependable
Little Penguin, the Tester
Writes ATF cases as the build happens, not as a phase at the end. Tests assert the acceptance criteria and have already run before your reviewer sees anything.
Composed
Exacting
Risk-aware
Swan, the QA Specialist
Same checklist on every change, whoever built it. Update set hygiene, no hard-coded sys_ids, no orphaned records. Removes variance so quality is not personality dependent.
Vigilant
Outspoken
Protective
Burra, the Security Guru
Every change through the access lens. ACLs and roles, what a portal user can suddenly see, what got written to a log that should not be there, whether an integration widens surface.
Choose Your Coding Agent
Accelerate delivery with your choice of coding platform
Tidewing wraps governance, quality gates and a specialist agent team around the coding agent of your choice. Two supported paths, same delivery discipline.
Accelerate development using Build Agent
Build Agent does the coding inside the platform you already own. Tidewing supervises it with architecture, testing, QA and security specialists, so output arrives review-ready rather than review-heavy. No new vendor, no new contract, no new data pathway to argue through your security team.
Data Residency
Within your ServiceNow tenancy, under your existing ServiceNow terms.
Anthropic Claude Code
Already running Claude Code? It is a ready integration. The same agent team, the same quality gates, the same supervision model. Sysintegra is an Anthropic partner, so the integration is supported rather than improvised.
Data Residency
Within your own AWS account
Hosting and Data Residency
Hosted in-country, in the AWS region of your choice
Tidewing is built for ServiceNow platform owners who have to answer for where their data sits. It supports your obligations under the Australian Privacy Principles and the New Zealand Privacy Act 2020.
You decide where Tidewing runs, and with it where your transaction data, API keys and credentials sit. Deployed in your own AWS account, they never leave environments you control.
Data Residency
Sovereignty
Your contract, your environment
New data pathways
None introduced
Coding agent, option 1
ServiceNow Build Agent
Your ServiceNow tenancy, under your existing ServiceNow terms
Coding agent, option 2
Anthropic Claude Code
Your own AWS account
Assurance
Sysintegra Expert Services Team
Or your in-house team
Use Cases
Problem statement to working application, or anything in between
Start anywhere in the delivery cycle. Agents do the work and stage it. A senior engineer approves before anything lands.
Build an agentic AI workflow from your raw thoughts
Describe the outcome you want. The team designs and builds the AI agents and workflow inside your ServiceNow instance, tested and ready for review.
✓ Your engineer approves before deployment
Prompt to requirements and user stories
A rough intake becomes a written specification with acceptance criteria and stories your developers can pick up without a second workshop.
✓ Your BA approves before the backlog
Catalog review and optimisation
Sweep the whole Service Catalog for dead items, broken variables and duplicated flows, and get rewritten items back. Weeks of work, not a quarter.
✓ Your owner approves each catalog item
CMDB gap analysis and remediation
Agents sweep the CMDB against your CSDM target, find the gaps, duplicates and orphans, and stage the corrections as a reviewable batch.
✓ Your engineer approves the fix batch
Instance health and upgrade readiness
Find the customisations, anomalies and skipped records that will break your next upgrade, with a remediation plan attached rather than a list of findings.
✓ Your engineer approves each remediation
Continuous ATF test coverage, done for you
Automated test suites generated across your existing configuration, then kept current as the instance changes. The coverage everyone knows they need and nobody has time to write.
✓ Your engineer approves the test suite
What You Get
Faster delivery, without loosening control
The productivity case only works if governance holds. Tidewing is built so both are true at once.
Accelerated development
Specialist agents working in parallel across the build cycle.
Tight security controls
Security review runs on every change, not on a sample.
Repeatable QA framework
Already built and applied consistently, engagement to engagement.
Time saving
Less rework, shorter review cycles, fewer defects reaching UAT.
Overall cost saving
More output per engineer across the delivery lifecycle.
Get in Touch
See it run on a real backlog item
Book a 45 minute demo. We will step you through how Tidewing changes the way ServiceNow teams work through their backlog, and their more ambitious projects.