ServiceNow World Forum Sydney 2026 | Sysintegra Wrap up
ServiceNow World Forum Sydney 2026 brought Australia’s enterprise technology community together with a direct challenge: how do organisations move AI from isolated pilots to autonomous, production-grade workflows? Sysintegra partnered with ServiceNow as Platinum Sponsor for the second consecutive year our largest-ever team on the ground, and by every measure, our best World Forum yet.
Statistics cited in this article were presented by ServiceNow at the World Forum Sydney 2026. view the official event page here.
Key Takeaways
- ServiceNow’s headline message: AI is moving from pilot to production. Now is the time to define objectives and act
- Australian organisations have more than doubled AI spend, up 115% year on year, 5% above the global average
- Only 8% of Australian organisations have moved beyond individual AI tools to autonomous workflows
- Sysintegra’s Theatre session with Yarra Valley Water, demonstrating IT/OT convergence live, overflowed its 100-person venue
What Did ServiceNow World Forum Sydney 2026 Say About AI in Australia?
ServiceNow opened with a clear message. AI is no longer at the pilot stage. Organisations that continue treating it as an experiment are falling behind. Three data points from the event defined the challenge Australian leaders are now facing.
Australian organisations have more than doubled AI investment, up 115% year on year, and 5% above the global average. The commitment is real. But the returns are not yet matching the investment. Only 8% of Australian organisations have moved beyond individual AI tools to autonomous workflows. The kind that reduce manual intervention, connect systems, and deliver measurable outcomes at scale. The remaining 92% have AI in place but have not yet unlocked its compound value.
The key message from ServiceNow: define your objectives, be bold, and act now.
Customers told us they had finally seen AI applied to genuinely high-value use cases rather than more out-of-the-box demos.
Arun Nair, CEO, Sysintegra
Sysintegra’s Theatre Session: IT/OT Convergence with Yarra Valley Water
During the Sysintegra Theatre session, Kowsikaraman (Raman) Pattabiraman from Yarra Valley Water joined our team to demonstrate how IT/OT convergence on the ServiceNow platform is delivering measurable outcomes, and what it means to set a credible path in the AI era.
The session overflowed to over 100 attendees. Interest extended beyond the allocated time, as conversations continued after session end. If you were one of those who could not get in, or would like to go deeper on what was covered, Sysintegra’s team is available for a follow-up conversation Get in touch.
The full Yarra Valley Water customer story is currently in preparation. Subscribe to Sysintegra’s Infohub and it will arrive in your inbox when ready.
A Message from Sysintegra CEO Arun Nair
Seven years of sponsoring ServiceNow World Forum — under the various names it has carried over that time. This was our best one yet. 🙌
From a Bronze sponsor with a conference team of three in 2019, to Platinum Sponsor for the second year running with around 20 of us on the ground. The Forum brings people together, inspires them, and sends everyone home with ideas they did not arrive with — at a greater scale year on year.
Customers who challenged us by bringing their most complex, real-world workflows to our booth told us they had finally seen AI applied to genuinely high-value use cases rather than more out-of-the-box demos. Our team put themselves on the spot and worked through real problems, live. We would not do that without real confidence in Otto — the new name for ServiceNow AI.
Our IT/OT convergence session with Raman from Yarra Valley Water overflowed a space designed for 100 attendees. Thank you to everyone who came, and apologies to those who missed out on a headset. If you would like 15 minutes online to continue the conversation, reach out directly.
Thank you, Raman, for the effort behind it.
Thank you to Mel Vanderkolk for representing Endeavour Foundation and running the prize draw, and to Garth W. for your support. Congratulations to our lucky winner, and all the best in the Endeavour Foundation Home Lottery draw.
Thanks to the ServiceNow ANZ team, and to regional and global leaders Adrian Johnston, Stuart Pike, Myia Ross, Tarun Thakur, Bhavin Shah, and Roelof Holwerda for the conversations. Thanks also to the ANZ partner team — Carol B., Darron Hughes, Anita Cox, and Talia — for the support and inspiration throughout.
And last but by no means least, my Sysintegra team ❤️ — you rock!!
— Arun Nair, CEO, Sysintegra
Frequently Asked Questions
What is ServiceNow World Forum Sydney 2026?
ServiceNow World Forum Sydney 2026 is the Australian leg of ServiceNow’s flagship regional conference series, bringing together enterprise technology leaders, partners, and customers to explore platform innovation, AI developments, and real-world implementation case studies. Sysintegra participated as Platinum Sponsor for the second consecutive year.
What were the most important AI insights from ServiceNow World Forum Sydney 2026?
ServiceNow’s data showed Australian organisations have increased AI spend by 115% year on year, 5% above the global average, but only 8% have moved beyond individual tools to autonomous workflows. The forum’s central message was that the time for pilots is over; organisations need to define objectives and move to production-grade AI now.
How can I access the Yarra Valley Water IT/OT convergence case study?
The full Yarra Valley Water customer story is currently being prepared by Sysintegra. Subscribe to the Sysintegra Infohub to receive it directly in your inbox when published. You can also contact Sysintegra to arrange a follow-up conversation about IT/OT convergence on the ServiceNow platform.
Get in Touch & Stay Connected
Subscribe to Sysintegra’s Infohub to receive the Yarra Valley Water customer story and future insights direct to your inbox. To arrange a discovery session, contact Sysintegra at hello@sysintegra.com.au or call 1800 99 24 98, or talk to an expert online.
