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Knowledge
2022

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    servicenow

    Knowledge * Sydney * May 25-26

    Home2024-09-04T14:09:28+00:00

    Trusted by

    • Australia Post
    • NBN
    • Nufarm
    • IBM
    • Victoria
    • KPMG logo
    • Norther-Health-Large-300x67

    Trusted by

    • Australia Post
    • NBN
    • Nufarm
    • IBM
    • Victoria
    • KPMG logo
    • Norther-Health-Large-300x67

    Enhancing Employee and Consumer Experiences

    ServiceNow Portal UI/UX Design for Improved User Experience
    Implement ServiceNow Best Practices
    Create Bespoke Now Platform Applications
    Enhance, Operate and Support your Environment
    Read More

    Optimise Your
    ServiceNow Total Experience

    Know More

    Powered by our own innovations
    as well as our partners

    Lets Connect!

    FAQ’s

      What benefits can I expect with ServiceNow’s Total Experience approach?2023-11-10T06:03:04+00:00

      With ServiceNow’s Total Experience approach, you can create a beautiful, functional, and bold branded experience that simplifies complex workflows and offers a consumer-grade experience to all users, ultimately enhancing productivity and satisfaction.

      How can a great portal encourage the adoption of new processes?2023-11-10T06:03:40+00:00

      A well-designed portal like ServiceNow fosters a positive and engaging experience, making users more receptive to adopting new processes and changes.

      What makes a great ServiceNow Employee Experience different?2023-11-10T06:04:06+00:00

      A great ServiceNow Employee Experience goes beyond usability. It transforms problem-solving, promotes self-service, keeps users informed, and leaves a lasting positive impression, encouraging repeated visits.

      How does ServiceNow enable Quick Access to Information?2023-11-10T06:04:28+00:00

      ServiceNow ensures that users, including employees, contractors, suppliers, and vendors, can easily access critical information and resources, enhancing productivity.

      What is the objective of making ServiceNow “Intuitive & Engaging”?2023-10-31T13:46:42+00:00

      ServiceNow aims to provide an intuitive and engaging user experience that encourages users to explore, find solutions, and interact with processes effortlessly.

      How does ServiceNow create Effective User Flows?2023-10-31T13:46:04+00:00

      ServiceNow leverages careful consideration of user-profiles, job roles, and daily requirements to design workflows that facilitate a seamless and efficient user experience.

      What sets ServiceNow apart in terms of User-Centered Design?2023-11-01T04:21:50+00:00

      ServiceNow is designed with a user-centered approach, focusing on intuitive and engaging interfaces that prioritise ease of navigation and quick access to essential resources.

      What is the significance of an “Extensive Widget Library”?2023-11-01T04:18:40+00:00

      The Extensive Widget Library provides a wide range of customisable tools and components to personalise your ServiceNow experience, allowing you to tailor it to your specific needs.

      Why should I choose ServiceNow Employee Experience?2023-10-31T13:44:04+00:00

      ServiceNow Employee Experience offers an extensive Widget Library, successful UI/UX projects, and is trusted by iconic Australian brands, ensuring a robust and reliable solution for your organization.

      What is meant by “Elevate Your ServiceNow Total Experience”?2023-10-31T13:43:30+00:00

      Elevating your ServiceNow Total Experience means enhancing the way you use ServiceNow, making it more engaging, intuitive, and user-centered to create a truly exceptional experience for all stakeholders.

      Know More

      Lets Connect!

        FAQ’s

        What experience does Sysintegra have in implementing ServiceNow Governance, Risk, and Compliance solutions?2024-01-19T07:23:29+00:00

        We have extensive experience and a deep understanding of unique organisational needs in this area.

        What does ServiceNow Security Operations entail?2023-11-10T06:44:04+00:00

        It focuses on quickly identifying vulnerabilities to deliver higher service quality and maintain compliance.

        What are the advantages of engaging Sysintegra’s Resource as a Service?2024-01-19T07:24:14+00:00

        You get access to skilled professionals to manage increased workloads without the need for permanent hires.

        How can Sysintegra support organisations during peak workloads?2024-01-22T03:06:51+00:00

        We offer expert administrators and developers as a resource to assist during periods of increased demand.

        What is an “ecosystem tool audit,” and why is it important?2023-11-10T06:40:27+00:00

        It’s a comprehensive audit of your ecosystem to identify areas for improvement and enhanced efficiency.

        What do you offer in terms of ServiceNow platform upgrades?2023-11-10T06:38:52+00:00

        We provide services to ensure that your ServiceNow platform is up-to-date and functioning optimally.

        What is “process automation and customisation” in Application Development?2023-11-10T06:38:04+00:00

        We automate and customise processes to fit your organisation’s unique requirements and workflows.

        What kind of custom applications does Sysintegra develop for ServiceNow?2024-01-19T07:25:57+00:00

        We specialise in creating custom ServiceNow applications that are tailored to your specific needs.

        How does Sysintegra address security and scalability in cloud integration?2024-01-19T07:25:30+00:00

        We implement solutions that adhere to robust security measures while ensuring scalability as your business grows.

        What does “Integration architecture and solution design” entail?2023-11-10T06:34:59+00:00

        We ensure that systems are integrated smoothly, focusing on security and scalability, especially during the transition to the cloud.

        What is a best practice ServiceNow rollout, and why is it essential?2023-11-10T06:32:52+00:00

        It’s a methodical approach to implementing ServiceNow that maximises benefits and minimise disruptions.

        How does Sysintegra help in preparing a Service Management roadmap?2024-01-19T12:40:13+00:00

        We collaborate with your organisation to create a roadmap that aligns with your objectives, focusing on best practices.

        What are some of the key services provided by Sysintegra?2024-01-22T03:08:58+00:00

        Our services include Solution Strategy and Implementation, Cloud Integration, Application Development, Maintenance and Support, and Resource as a Service.

        What areas of expertise does Sysintegra offer in ServiceNow Solutions?2024-01-22T03:09:57+00:00

        We specialise in IT Service Management (ITSM), Operations Management (ITOM), Customer Service Management (CSM), Business Management (ITBM), ServiceNow integration, Custom API Integrations, Integration Hub, Managed Services, and bespoke applications.

        What is Sysintegra’s Customer Satisfaction Score?2024-01-22T03:10:51+00:00

        Our customer satisfaction score stands at an impressive 4.81 out of 5, reflecting our dedication to excellence.

        Tell us more about the ServiceNow Store apps built on the Now Platform.2023-11-10T06:14:12+00:00

        We’ve contributed two apps to the ServiceNow Store, demonstrating our commitment to the ServiceNow community.

        How many years of experience does Sysintegra have in Enterprise Service Management?2024-01-22T03:12:11+00:00

        We have over a decade of experience in Enterprise Service Management.

        What distinguishes Sysintegra in the field of Enterprise Service Management?2024-01-22T03:12:56+00:00

        With over 100 successful projects in Australia and New Zealand, we bring local expertise to the table.

        How does ServiceNow bridge the gap between technology and people?2023-11-10T06:10:27+00:00

        ServiceNow helps streamline processes, making it cost-effective and efficient in achieving business goals.

        What does Sysintegra offer in terms of workflow solutions?2024-01-22T03:13:59+00:00

        Sysintegra offers a smarter way to workflow through ServiceNow, providing bespoke applications, branded employee experience design, and support services.

        What benefits can I expect with ServiceNow’s Total Experience approach?2023-11-10T06:03:04+00:00

        With ServiceNow’s Total Experience approach, you can create a beautiful, functional, and bold branded experience that simplifies complex workflows and offers a consumer-grade experience to all users, ultimately enhancing productivity and satisfaction.

        How can a great portal encourage the adoption of new processes?2023-11-10T06:03:40+00:00

        A well-designed portal like ServiceNow fosters a positive and engaging experience, making users more receptive to adopting new processes and changes.

        What makes a great ServiceNow Employee Experience different?2023-11-10T06:04:06+00:00

        A great ServiceNow Employee Experience goes beyond usability. It transforms problem-solving, promotes self-service, keeps users informed, and leaves a lasting positive impression, encouraging repeated visits.

        How does ServiceNow enable Quick Access to Information?2023-11-10T06:04:28+00:00

        ServiceNow ensures that users, including employees, contractors, suppliers, and vendors, can easily access critical information and resources, enhancing productivity.

        What is the objective of making ServiceNow “Intuitive & Engaging”?2023-10-31T13:46:42+00:00

        ServiceNow aims to provide an intuitive and engaging user experience that encourages users to explore, find solutions, and interact with processes effortlessly.

        How does ServiceNow create Effective User Flows?2023-10-31T13:46:04+00:00

        ServiceNow leverages careful consideration of user-profiles, job roles, and daily requirements to design workflows that facilitate a seamless and efficient user experience.

        What sets ServiceNow apart in terms of User-Centered Design?2023-11-01T04:21:50+00:00

        ServiceNow is designed with a user-centered approach, focusing on intuitive and engaging interfaces that prioritise ease of navigation and quick access to essential resources.

        What is the significance of an “Extensive Widget Library”?2023-11-01T04:18:40+00:00

        The Extensive Widget Library provides a wide range of customisable tools and components to personalise your ServiceNow experience, allowing you to tailor it to your specific needs.

        Why should I choose ServiceNow Employee Experience?2023-10-31T13:44:04+00:00

        ServiceNow Employee Experience offers an extensive Widget Library, successful UI/UX projects, and is trusted by iconic Australian brands, ensuring a robust and reliable solution for your organization.

        What is meant by “Elevate Your ServiceNow Total Experience”?2023-10-31T13:43:30+00:00

        Elevating your ServiceNow Total Experience means enhancing the way you use ServiceNow, making it more engaging, intuitive, and user-centered to create a truly exceptional experience for all stakeholders.

        Know More

        What our customers say about us

        Customer-focused, easy to deal with & deliver well

        “Sysintegra is a lot more customer-focused than other organisations we have dealt with. We are very happy that we chose Sysintegra as our partner.”

        Service Delivery & Digital Systems Manager, A Large Australian Legal Services Firm
        “Before engaging Sysintegra presented a very promising proposal, during the project they worked in close partnership with us and delivered what they promised – all on time, all proposed features and within budget. Although it sounds normal, it is not very common in our experience with consulting partners over the years.
        Sysintegra team delivered very well on their promise.”
        CIO, Public Hospitals Network, Victoria
        “We found Sysintegra easy to deal with, open to discuss hard issues and they worked to resolve them rather than pointing blame. Their strong expertise in ServiceNow and Telecommunications segment helped us to deliver our innovative asset management features and custom applications to our internal customers.”
        Head of Internal Telecommunications Services, Large Australian Telecommunications Company, (ServiceNow)
        “Well done Sysintegra Team – a short, sharp effort which has alleviated some of our key pain points.”
        Service Management Owner & Head of IT Operations, Leading Retailer, Australia (ServiceNow)
        “The honest, transparent and mutually supportive relationship that Sysintegra and Telstra maintained before, during and after the project is an example of true partnership between the customer and their solution consulting partner.”
        Services Governance Manager, Leading Australian Telecommunications Customer (ServiceNow)
        Sysintegra Certified as a Great Place to Work Sysintegra Certified as a Great Place to Work
        Copyright 2023 Sysintegra | All Rights Reserved | Sysintegra Pty Ltd, Melbourne, Victoria, Australia
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